Privacy Policy

This privacy notice for Tensormix by RESONANCE AI LABS LTD (‘we’, ‘us’, or ‘our’), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:

• Visit our website at tensormix.com, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

Summary of Key Points

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
• Do we process any sensitive personal information? We do not process sensitive personal information.
• Do we collect any information from third parties? We do not collect any information from third parties.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
• In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
• How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so absolute security cannot be guaranteed.
• What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
• How do you exercise your rights? The easiest way to exercise your rights is by contacting us on [email protected]. We will consider and act upon any request in accordance with applicable data protection laws.

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names
• email addresses
• usernames
• contact preferences

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/gb/privacy.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to the user.
• To save or protect an individual’s vital interest, such as to prevent harm.

3. What Legal Bases Do We Rely On?

In Short: We only process your personal information when we believe it is necessary, and we have a valid legal reason under applicable law.

If you are located in the EU or UK, the GDPR and UK GDPR apply. We may rely on:

• Consent. You can withdraw your consent at any time.
• Performance of a Contract.
• Legal Obligations.
• Vital Interests.

If you are located in Canada, express or implied consent applies, with specific exceptions under Canadian law.

4. When and With Whom Do We Share Your Personal Information?

We may share information in the following situations:

• Business Transfers. In connection with any merger, sale of company assets, financing, or acquisition.
• Google Maps Platform APIs. We may share information with certain Google Maps Platform APIs.

5. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to maintain security, save preferences, and assist with basic site functions. We also permit third parties to use online tracking technologies on our Services for analytics and advertising. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. How Do We Handle Your Social Logins?

If you choose to register or log in to our Services using a social media account, we will receive certain profile information. We will use the information we receive only for the purposes described in this privacy notice.

7. How Long Do We Keep Your Information?

We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.

8. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organisational security measures. However, no electronic transmission over the Internet can be guaranteed to be 100% secure.

9. Do We Collect Information From Minors?

We do not knowingly collect data from or market to children under 18 years of age. If you become aware of any data we may have collected from children under age 18, please contact [email protected].

10. What Are Your Privacy Rights?

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include: (i) access, (ii) rectification or erasure, (iii) restriction of processing, (iv) data portability, and (v) not being subject to automated decision-making. You may also have the right to object to processing. If you are located in the EEA or UK you also have the right to complain to your data protection authority.

11. Controls for Do-Not-Track Features

At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals.

12. Do United States Residents Have Specific Privacy Rights?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access, correction, deletion, and portability of your personal information.

13. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated ‘Revised’ date at the top of this privacy notice.

14. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:

RESONANCE AI LABS LTD
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
England

15. How Can You Review, Update, or Delete Your Data?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to, correct, or delete your personal information. To request to review, update, or delete your personal information, please contact us by emailing [email protected].